Hybrid IT MSP Account Manager — Grow Key Relationships

Little Fish (UK) Ltd; Nottingham; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A dynamic IT managed service provider is seeking an experienced IT Managed Service Account Manager to nurture customer relationships and drive account growth. The ideal candidate will manage all aspects of assigned accounts, ensuring satisfaction while meeting sales targets. Responsibilities include upselling services and delivering accurate financial forecasts. The position offers a hybrid work model and opportunities for personal development through training programs.

Benefits

Lucrative commission scheme

Referral bonus of £1,000

Access to LinkedIn Learning

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Social events

25 days annual leave

Qualifications

• Proven track record of managing customer accounts in a managed services environment.
• Experience in delivering revenue forecasts and customer reporting.
• Ability to influence and negotiate at senior levels.

Responsibilities

• Manage client accounts as the main point of contact.
• Drive growth through upselling and renewals.
• Ensure customer satisfaction and manage escalations.

Skills

Relationship building

Financial acumen

Negotiation

ITIL knowledge

Proficiency in Microsoft Office Suite

CRM applications usage

Job description

A dynamic IT managed service provider is seeking an experienced IT Managed Service Account Manager to nurture customer relationships and drive account growth. The ideal candidate will manage all aspects of assigned accounts, ensuring satisfaction while meeting sales targets. Responsibilities include upselling services and delivering accurate financial forecasts. The position offers a hybrid work model and opportunities for personal development through training programs.