Hybrid IT End-User Support Analyst — 2nd Level

Renesas Electronics Corporation; Swindon; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading semiconductor solutions provider in Swindon is seeking an IT Support Specialist to deliver high-quality support activities for the Service Desk and corporate IT functions. The role requires a minimum of 3 years of IT experience and a technical certification in one relevant technology area. The successful candidate will assist users with technical issues, ensure effective management of tickets, and work in a hybrid model allowing remote work two days a week.

Benefits

Flexible work environment

Career advancement opportunities

Employee support resources

Qualifications

• Roles typically require a minimum of 3 years IT experience in a professional capacity.
• Excellent verbal and written communication skills.
• Very good knowledge of Windows client software and Microsoft Office.

Responsibilities

• Provide local support activities for the Service Desk.
• Setup and maintain IT infrastructure at a basic level.
• Provide 2nd level support for EU users.

Skills

English speaking skills

Communication skills

Ability to manage priorities

Knowledge of Windows client software

Knowledge of networking

Agile mindset

Education

Technical certification in relevant technology area

3 years IT experience

Tools

Microsoft SCCM

Microsoft Azure

Apple OS

Intune

Job description

A leading semiconductor solutions provider in Swindon is seeking an IT Support Specialist to deliver high-quality support activities for the Service Desk and corporate IT functions. The role requires a minimum of 3 years of IT experience and a technical certification in one relevant technology area. The successful candidate will assist users with technical issues, ensure effective management of tickets, and work in a hybrid model allowing remote work two days a week.