Hybrid Developer Support Technician - MCC Operations

Rocket Science Group; Cardiff; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A co-development game studio in Cardiff is seeking a Developer Support Technician to oversee daily operations in the Mission Control Centre. This hybrid role involves monitoring live services, managing incidents, and ensuring that client games operate seamlessly. The ideal candidate will have experience in technical support, a customer-first approach, and strong problem-solving abilities. The position offers a salary of £30,000 - £35,000, along with a competitive benefits package including flexible working arrangements and family-friendly policies.

Benefits

Private Pension via Salary Sacrifice

Optional Private Medical, Dental, and Vision Coverage

Enhanced Annual Leave

Annual Research Credit

Professional Development Opportunities

Family Friendly Leave

Weekly Team Lunches

Snacks and Team Lounge Access

Qualifications

• Experience in a customer facing role.
• Ability to think clearly under pressure.
• Familiarity with incident response protocols.

Responsibilities

• Daily operations of the MCC and monitoring live services.
• Manage incident response and ensure platform performance.
• Create policies for incident management and communication.

Skills

Customer facing experience

Analytical mindset

Proficient in technical tasks

Problem-solving

Tools

Help desk/ticketing software

Monitoring tools

Job description

A co-development game studio in Cardiff is seeking a Developer Support Technician to oversee daily operations in the Mission Control Centre. This hybrid role involves monitoring live services, managing incidents, and ensuring that client games operate seamlessly. The ideal candidate will have experience in technical support, a customer-first approach, and strong problem-solving abilities. The position offers a salary of £30,000 - £35,000, along with a competitive benefits package including flexible working arrangements and family-friendly policies.