Hybrid Claims Advisor — Shape Insurance Outcomes

Sedgwick; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance services firm in Glasgow is seeking a Customer Claims Advisor to manage insurance claims from start to finish. This hybrid role requires strong communication skills and a background in customer service. The ideal candidate will receive comprehensive training and support for professional development, including pursuing relevant industry qualifications. Competitive salary and flexible work options are provided.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Private healthcare plan

Employee assistance programme

Voluntary benefits including dental cover

Qualifications

• Previous experience in a call centre or fast-paced customer-focused environment is essential.
• Ability to explain complex details clearly.
• Dedication to working towards professional qualifications.

Responsibilities

• Take ownership of insurance claims from reporting to final settlement.
• Liaise with suppliers and contractors to deliver outcomes.
• Maintain regular communication with customers and oversee claim progress.

Skills

Experience in customer facing role

Excellent communication skills

Commitment to professional development

Education

Chartered Institute of Loss Adjusters' Cert CILA qualification

Job description

A leading insurance services firm in Glasgow is seeking a Customer Claims Advisor to manage insurance claims from start to finish. This hybrid role requires strong communication skills and a background in customer service. The ideal candidate will receive comprehensive training and support for professional development, including pursuing relevant industry qualifications. Competitive salary and flexible work options are provided.