Hybrid 2nd Line IT Support Engineer

Northern Ireland Water Limited; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Belfast is hiring an IT Support Engineer for their internal technology team. The position involves providing 2nd line support, troubleshooting, and managing user accounts. Ideal candidates will have strong knowledge of Microsoft 365 and Active Directory, as well as excellent problem-solving skills. This hybrid role offers a competitive salary and professional development opportunities.

Benefits

Hybrid working (3 days office, 2 days home)

Flexible working hours

Professional development opportunities

Competitive salary depending on experience

Qualifications

• Previous experience in a 2nd line or desktop support role.
• Strong knowledge of Microsoft 365, Windows OS, and Active Directory.
• Good understanding of networking fundamentals (TCP/IP, routers, switches).
• Experience supporting servers, virtualisation, or backup tools is a bonus.

Responsibilities

• Providing 2nd line support to end users across desktop, server, and network systems.
• Troubleshooting hardware and software issues, escalating where necessary.
• Managing user accounts and permissions within Active Directory and Microsoft 365.
• Supporting hardware builds, imaging, patching, and updates.
• Maintaining asset registers and ensuring high levels of system uptime.
• Contributing to IT improvement projects and process automation.
• Occasionally travelling to UK and Ireland sites for installations or fixes.

Skills

2nd line support experience

Microsoft 365 knowledge

Windows OS knowledge

Active Directory skills

Networking fundamentals

Communication skills

Problem-solving skills

Driving licence

Job description

A leading technology firm in Belfast is hiring an IT Support Engineer for their internal technology team. The position involves providing 2nd line support, troubleshooting, and managing user accounts. Ideal candidates will have strong knowledge of Microsoft 365 and Active Directory, as well as excellent problem-solving skills. This hybrid role offers a competitive salary and professional development opportunities.