Hybrid 1st Line IT Service Desk Engineer | Growth

Air IT Limited; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology firm in the UK is seeking a 1st Line Service Desk Engineer to provide exceptional support and service. The role involves diagnosing IT issues and maintaining records while delivering high-quality assistance to clients. Candidates should have prior IT support experience and strong problem-solving abilities. This position offers a hybrid working model, competitive benefits, and opportunities for learning and development.

Benefits

Hybrid working options

25 days annual leave + bank holidays

Ongoing learning and development opportunities

Cycle to work scheme & technology vouchers

Enhanced family leave

Celebration day

Salary sacrifice pension

2 paid volunteer days

Company social events & competitions

Discount and Cashback Scheme

Group Income Protection & Life Insurance

EAP and Virtual GP Service

Qualifications

• Previous experience in IT support.
• Ability to deliver high-quality first-time fixes.
• Strong troubleshooting skills with Microsoft Office and Windows desktops.

Responsibilities

• Provide stellar customer service to end-users and stakeholders.
• Act as the primary contact for technical service requests.
• Maintain meticulous records throughout the ticket lifecycle.
• Escalate complex issues and manage workload to meet SLAs.

Skills

IT support experience

Exceptional customer service

Problem-solving skills

Proficiency in Microsoft technologies

Strong troubleshooting abilities

Knowledge of Active Directory

Knowledge of Group Policy

Knowledge of DNS

Job description

A dynamic technology firm in the UK is seeking a 1st Line Service Desk Engineer to provide exceptional support and service. The role involves diagnosing IT issues and maintaining records while delivering high-quality assistance to clients. Candidates should have prior IT support experience and strong problem-solving abilities. This position offers a hybrid working model, competitive benefits, and opportunities for learning and development.