HR Business Partner · London ·

Jellycat Toy Co. Ltd.; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading toy company in Greater London seeks a People Business Partner to support HR functions with strategic advisory and operational support. This role includes managing employee relations, performance management, and organisational development initiatives. The ideal candidate will have over 5 years of HR experience, ideally with CIPD Level 7 qualifications. Candidates must be highly organized and possess strong communication skills to influence managers effectively. A commitment to fostering a positive workplace culture is essential.

Qualifications

• 5+ years of HR experience with a focus on employee relations.
• Experience in a senior generalist HR role.
• Ability to manage multiple priorities effectively.

Responsibilities

• Provide HR advice to managers and employees.
• Support managers in disciplinary processes and grievances.
• Partner with leaders for recruitment and succession planning.

Skills

Employee relations

Conflict resolution

Performance management

Organisational development

Communication

Education

CIPD Level 7 qualification

Job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The People Business Partner plays a crucial role in supporting the People function by providing strategic and operational HR advice to managers and employees. This position is responsible for delivering people solutions across a range of HR disciplines, including employee relations, performance management, talent management, compensation, and organisational development. The People Business Partner will partner with managers and leaders to drive HR initiatives, ensure compliance with legal and regulatory requirements, and help foster a positive organisational culture.

Responsibilities

• Acting as a trusted point of contact for managers and employees on complex HR matters, including employee relations, conflict resolution, performance management, and workplace concerns.
• Supporting managers with disciplinary processes, grievances, and performance improvement plans, ensuring fair, consistent, and legally compliant outcomes.
• Partnering with leaders and Talent Partners to support recruitment, succession planning, and the development of high-potential talent.
• Advising on job design, hiring approaches, and internal career progression, identifying skills gaps and supporting targeted development initiatives.
• Collaborating with Learning & Development to support coaching, mentoring, and training programmes that build capability across teams.
• Ensuring compliance with employment legislation, best practice, and Jellycat policies through effective implementation and communication of HR policies and procedures.
• Advising on compensation, salary reviews, bonuses, and benefits to support equitable and competitive reward practices.
• Supporting organisational development and change initiatives, including workforce planning and employee engagement activity.
• Using HR data and reporting to provide insight on employee trends, performance, and retention to support decision making.

Qualifications

• Ideally, CIPD Level 7 qualified, with experience in a senior generalist HR role.
• Bringing 5+ years’ HR experience, including a strong track record in complex employee relations.
• Confident using HR systems and data to support insight, reporting, and decision-making.
• Highly organised and able to manage multiple priorities in a fast-paced environment.
• Trusted to handle sensitive and confidential matters with integrity, discretion, and professionalism.
• Able to influence and build strong relationships at all levels, with excellent knowledge of employment law and HR best practice.
• A proactive, collaborative problem solver with strong communication and interpersonal skills.