Housing Repairs & Customer Support Advisor

Mears Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of housing services is seeking a Customer Service Advisor in Tower Hamlets, London. The role involves handling tenant calls, managing emails, and providing administrative support while meeting service targets. Candidates should possess strong organizational and communication skills, with a customer-focused approach. An NVQ or GCSE in Maths & English is required. This full-time position offers an annual salary of up to £27,957.52 and benefits including annual leave, volunteering days, and staff perks.

Benefits

25 days annual leave plus bank holidays

Access to EAP which includes counselling sessions

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in a call centre environment.
• Basic knowledge of housing maintenance is desirable.

Responsibilities

• Handle incoming calls related to repairs and general enquiries.
• Manage email communications and coordinate with clients and subcontractors.
• Provide administrative support for Customer & Communications tasks.
• Resolve queries and process requests accurately.

Skills

Strong organisational skills

Effective communication

Customer-focused

Attention to detail

Ability to multitask

Interpersonal skills

Education

NVQ or GCSE in Maths & English

Job description

A leading provider of housing services is seeking a Customer Service Advisor in Tower Hamlets, London. The role involves handling tenant calls, managing emails, and providing administrative support while meeting service targets. Candidates should possess strong organizational and communication skills, with a customer-focused approach. An NVQ or GCSE in Maths & English is required. This full-time position offers an annual salary of up to £27,957.52 and benefits including annual leave, volunteering days, and staff perks.