Housing Policy and Performance Lead - Complaints & Data

We Manage Jobs(WMJobs); Cannock; On-site; GBP 32,000 - 37,000; Full time

Job summary

A local government authority in Cannock is seeking a Housing Policy, Performance and Complaints Officer. In this role, you will lead research, develop strategies, and collect data for performance monitoring. The ideal candidate will hold a degree and possess experience in policy management and an understanding of housing issues. This permanent position offers a salary of £32,597 - £36,363 and includes various benefits, such as flexible working hours and a local government pension scheme.

Benefits

Casual Car User Allowance

26 days holiday rising to 31 days after 5 years

Flexitime Scheme

Local Government Pension Scheme

Discounted Leisure Centre Membership

Cycle to Work Scheme

Free Car Parking

Qualifications

• Degree (or equivalent) in a related subject.
• Understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between tasks.
• Highly motivated self-starter, with the ability to plan own work.
• Ability to understand complex issues and communicate effectively.

Responsibilities

• Assist in the work of the Housing Services team.
• Lead on the research and development of strategies and policies.
• Collect robust and accurate data to monitor performance.
• Administer the complaint handling function for the Housing department.

Job description

A local government authority in Cannock is seeking a Housing Policy, Performance and Complaints Officer. In this role, you will lead research, develop strategies, and collect data for performance monitoring. The ideal candidate will hold a degree and possess experience in policy management and an understanding of housing issues. This permanent position offers a salary of £32,597 - £36,363 and includes various benefits, such as flexible working hours and a local government pension scheme.