Housing Officer

Sanctuary Group; SHREWSBURY; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading social housing organization is seeking a Housing Officer in Telford covering Market Drayton and Shrewsbury. This role involves ensuring the housing properties are safe and attractive and managing various tenancy situations. Ideal candidates will have experience in social housing, a good understanding of housing regulations, and a valid driving license. This position offers a competitive salary and a commitment to diversity and inclusion in the workplace.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Qualifications

• Proven experience of working within the social housing sector.
• Knowledge of relevant housing regulations and legislation.
• Ability to update electronic systems.

Responsibilities

• Allocate Voids, Tenancy Sign Ups and Viewings.
• Manage the complaint process.
• Handle complex ASB cases including evictions.
• Coordinate tenancy terminations and changes.
• Engage with residents and support community initiatives.

Skills

Experience in social housing sector

Knowledge of housing regulations

Basic understanding of Microsoft Office

Resident involvement activities knowledge

Full valid driving license

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Telford - covering Telford, Market Drayton and Shrewsbury

£32,242 - £34,617 per year

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

We have an opportunity for a Housing Officer to join our Housing team based in Telford. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

• Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings
• Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
• Handling a range of situations including complex cases of ASB (anti‑social behaviour), which may include attending evictions and multi‑agency crime prevention meetings
• Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations
• Providing advice and support to residents through regular community engagement and signposting to relevant third‑party agencies

Skills and experiences:

• Proven experience of working within the social housing sector will be a distinct advantage in this role
• Knowledge of relevant housing regulations and legislation
• A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems
• Experience and knowledge of good practice resident involvement activities
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not‑for‑profit organisation, we reinvest any surplus we make back into the local communities we serve.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,242 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.