Housekeeping Supervisor

Thwaites; Windermere; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality provider in Windermere seeks a Housekeeping Supervisor to assist the Head Housekeeper. You will ensure exceptional cleanliness and guest service standards in a recently refurbished five-star hotel. The ideal candidate has supervisory experience, a keen eye for detail, and strong communication skills. In return, you will receive a competitive salary, generous annual leave, training programs, and various employee benefits.

Benefits

Competitive rate of pay

Staff transport

Access to 40% of wages weekly

28 days annual leave

Enhanced maternity and paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation and meals

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

Supportive work environment

Qualifications

• Proven experience in a supervisory housekeeping role.
• Hands-on experience in a high-quality five-star hotel.
• Passion for warm hospitality and exceeding guest expectations.

Responsibilities

• Support the Head Housekeeper in maintaining cleanliness.
• Assist in organizing deep cleaning schedules.
• Communicate effectively with the reception team.

Skills

Exceptional housekeeping standards

Strong communication skills

Attention to detail

Team coordination

Job description

We are looking for an experienced Housekeeping Supervisor to support the Head Housekeeper to deliver an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. As Housekeeping Supervisor, you will support and deputise for the Head Housekeeper and support the Senior Management team to deliver five-star service.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day

• Supporting the Head Housekeeper in the cleanliness and presentation of guest bedrooms and public areas ensuring that staff maintain the highest level of standards
• Assisting the Head Housekeeper with the organisation and implementation of deep cleaning schedules when required
• Effective communication with the reception team to ensure return of ‘ready rooms’ at the earliest opportunity
• Servicing and presentation of guest bedrooms
• Understanding, controlling, and monitoring linen stocks, liaising with linen hire Company, and complying with supplier requirements
• Assisting the Head Housekeeper with the co-ordination of rotas and departmental team members
• Supporting the Head Housekeeper with the recruitment, selection, and induction process for all housekeeping team members
• Deputising for the Head Housekeeper in their absence and when required

Who are we looking for?

As an experienced Housekeeping, you will take pride in the delivery of exceptional housekeeping standards and guest service. Ideally you will have previous experience in a supervisory role.

You will have extensive hands‑on experience working in a high quality Five‑Star hotel in a Housekeeping role. You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations. You will have strong communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

In return, we are offering a rewarding role with scope for career progression along with

• Competitive rate of pay, above NLW
• Staff transport to support with pick up and drop off from local areas
• Stream – the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment