Housekeeping Supervisor

Focus Hotels Management Limited; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hotel management company in Stratford-upon-Avon is seeking a Housekeeping Assistant to support the efficient running of the housekeeping department. Responsibilities include maintaining cleanliness in all areas, assisting the Head Housekeeper, and ensuring a positive guest experience. The ideal candidate will have strong attention to detail and communication skills. Benefits include competitive salary, training, 28 days holiday, and discounted hotel rates.

Benefits

Competitive salary

Ongoing support, training and development

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Ongoing incentives and rewards

Meals on duty

Qualifications

• Attention to detail required.
• Strong communication skills essential.

Responsibilities

• Assist in efficient running of the Housekeeping Department.
• Maintain cleanliness and hygiene standards.
• Support the Head Housekeeper in supervision of daily cleaning.
• Ensure knowledge of room categories and amenities.
• Report maintenance issues promptly.
• Assist with training and provide feedback to team.
• Engage positively with guests to enhance satisfaction.
• Log and store guest property securely.
• Maintain professional relationships with all departments.
• Attend mandatory health and safety training.
• Complete reasonable tasks as requested.

Job description

Who are we

The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

Role Responsibilities

• To assist in the efficient and effective running of the Housekeeping Department. To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards. Most importantly you will be positive and a team player throughout.
• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• You’ll need to be a brand expert, ensuring you are aware of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll play a key part in assisting the Head Housekeeper with training requirements and providing coaching and constructive feedback to the team.
• Subject to business levels, you’ll also be required to support the team with cleaning and servicing rooms.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• It’s important that you maintain a professional working relationship with all departments in the hotel and work together as one team.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

• Attention to detail,
• Communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty