Housekeeping Executive

Hilton Worldwide, Inc.; City of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Executive who will ensure cleanliness standards and excellent guest service. The ideal candidate has over 3 years of experience in housekeeping, strong communication skills, and proficiency in relevant systems. Join a team dedicated to providing exceptional hospitality experiences.

Qualifications

• At least 3 years of guestroom work experience.
• Good knowledge of Housekeeping office’s daily operation.

Responsibilities

• Maintain cleanliness in assigned rooms and areas.
• Supervise team members and ensure high service standards.
• Report maintenance issues promptly.

Skills

Good written and verbal skills

Actively listen to others

Proficient in Microsoft Office

Fluent in English

Education

University / Pre-university graduate

Tools

Housekeeping Opera

OnQ systems

Job description

Job Number:

Housekeeping Executive HOT0BSEL

Work Locations

Conrad Bengaluru 25/3, Kensington Rd, Halasuru, Someshwarpura Bengaluru 560008

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Housekeeping Executive is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.

What will I be doing?

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.

What are we looking for?

• University / Pre-university graduate.
• At least 3 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of Housekeeping office’s daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!