Hotel Receptionist (part time)

New Forest Hotels Plc; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel operator in the UK is seeking a highly motivated Hotel Receptionist to join their team at Burley Manor Hotel. The successful candidate will provide exceptional customer service, manage guest check-ins and check-outs, and ensure the reception area runs smoothly. Required skills include excellent communication, strong organisational abilities, and experience in customer service, ideally within the hospitality sector. This position offers a competitive salary and various employee benefits, including career development opportunities.

Benefits

Salary £25,396.80 plus service charge

28 days holiday per year plus your birthday off

Opportunities for career development

Discounted hotel accommodation

Pension scheme

Employee recognition programmes

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong organisational and time management skills.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Welcome guests and manage check-in and check-out.
• Handle guest enquiries and complaints professionally.
• Take reservations and explain hotel facilities.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Ability to work under pressure

Customer service experience

Proficient in Microsoft Office

Job description

We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.

Responsibilities

• Welcome guests and check them in and out of the hotel
• Manage all guest enquiries and complaints in a professional and timely manner
• Take reservations and provide information about hotel facilities and services
• Ensure the reception area is clean and tidy at all times

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office

Benefits

• Salary £25,396.80 plus service charge
• 28 days holidaper year plus your birthday off
• Opportunities for career development and progression
• Discounted rates on hotel accommodation and facilities across Collection
• Pension scheme
• Employee recognition and reward programmes

If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.