Hotel Concierge: Elevate Guest Experience & Perks

Klarent Hospitality Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality group in the United Kingdom is seeking a Concierge/Porter to assist guests with various requests and ensure an exceptional experience during their stay. The role involves handling luggage, delivering items to rooms, and providing high levels of customer service. Ideal candidates will have a positive attitude, work well in a team, and have a passion for delivering excellent guest experiences. This position offers numerous benefits, including incentives and opportunities for personal development.

Benefits

Meals provided whilst on shift

Discounted / Free use of leisure facilities

Free Car Parking

Cash incentives for referrals

Long service recognition bonuses

Opportunity for fully funded apprenticeships

Qualifications

• Ability to work morning, afternoon/evening and weekends.
• Deliver exceptional customer experiences all the time.

Responsibilities

• Assist Guests with luggage and other requests.
• Deliver guest mail and newspapers to rooms.
• Demonstrate a high level of customer service at all times.
• Enhance fire procedures and react in case of an emergency.

Skills

Passionate and willingness to learn

Good communication

Enjoys working as part of a team

Positive attitude

Excellent grooming standards

Ambitious and hard working

Job description

A hospitality group in the United Kingdom is seeking a Concierge/Porter to assist guests with various requests and ensure an exceptional experience during their stay. The role involves handling luggage, delivering items to rooms, and providing high levels of customer service. Ideal candidates will have a positive attitude, work well in a team, and have a passion for delivering excellent guest experiences. This position offers numerous benefits, including incentives and opportunities for personal development.