Hospitality Team Member Hospitality Team Member · Manchester

YHA’s group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality provider in Manchester seeks a Hospitality Team Member. This role involves providing exceptional customer service, assisting with various tasks from check-ins to food preparation. Ideal candidates should be flexible, hardworking, and able to thrive in a team-focused environment. The position offers a permanent, flexible contract with a minimum of 20 hours per week, a pay rate starting at £12.21 per hour, and excellent staff benefits including free hostel stays.

Benefits

10 nights free hostel stays per year for you and up to 3 friends

Access to YHA’s staff discount and cash back portal

Free YHA Membership each year

Access to Employee Assistance Program

Responsibilities

• Provide great customer service to all customers, members, and guests.
• Work on reception, offering insights about the hostel and the local area.
• Use systems for efficient guest check-ins and check-outs.
• Carry out housekeeping duties for a comfortable environment.
• Assist in the preparation and serving of food and drinks.

Skills

Experience working face to face with customers

Experience working in a team

Excellent timekeeping

Ability to manage varying pressures

Knowledge of YHA's core purpose

Demonstration of HEART values

Job description

Hospitality Team Member

YHA Manchester

Permanent, flexible contract

Minimum 20 hours per week

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)

Here at YHA Manchester we are looking for a Hospitality Team Member to join our happy, fun team! YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football!

Our Hospitality Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!

It’s a 20 hour a week role with opportunities for more during busy periods. If you are at uni or have other commitments we’ll try our best to help you work round them, as our shifts range between 6:30am and 10:30pm. All we ask is that you are as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We will teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience working face to face with customers
• Experience working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail]

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member