Hospitality Operations Manager - Lead Teams, Elevate Guest Experience

Crerar Hotels Limited; Inverurie; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel group in Scotland is seeking an Operations Manager to oversee all departmental operations and ensure a smooth hotel experience. You will collaborate closely with departments to enhance guest satisfaction, manage staff training, and contribute to budget reviews. The ideal candidate possesses a degree or equivalent, has senior management experience in hospitality, and is adept at working under pressure. This is a full-time, flexible position that requires weekend work and offers a competitive salary with great benefits.

Benefits

Wagestream – Access earned wages instantly

YuLife – Health and well-being rewards

Career Development opportunities

Employee recognition scheme

Exclusive hotel discounts

Work in breathtaking locations

Qualifications

• Experience in a senior management position at a quality hotel.
• Ability to work collaboratively with all hotel departments.
• Experience with budget and P&L reviews.
• Strong understanding of guest service principles.

Responsibilities

• Oversee all departmental operations of the hotel.
• Collaborate with hotel departments to exceed guest expectations.
• Handle guest inquiries and train staff.
• Contribute to budget and stock management.

Skills

Understanding of PMS/POS systems

Leadership and management skills

Calm under pressure

Multi-tasking

Education

Management degree or equivalent industry experience

Job description

A hotel group in Scotland is seeking an Operations Manager to oversee all departmental operations and ensure a smooth hotel experience. You will collaborate closely with departments to enhance guest satisfaction, manage staff training, and contribute to budget reviews. The ideal candidate possesses a degree or equivalent, has senior management experience in hospitality, and is adept at working under pressure. This is a full-time, flexible position that requires weekend work and offers a competitive salary with great benefits.