Hospitality Assistant

Searcys; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious hospitality company is seeking a Hospitality Assistant to join its team in London. This role involves welcoming guests, delivering exceptional customer service, serving food and drinks, and maintaining cleanliness in a fast-paced environment. Candidates will enjoy great benefits including a discount across venues, pension enrolment, and up to 38 days of annual leave. This position is perfect for those looking to gain experience in luxury hospitality and work at historical venues.

Benefits

50% discount across venues

Pension scheme enrollment

Up to 38 days annual leave

Meals provided on shift

Cycle to work scheme

Birthday off

A day off to volunteer

Qualifications

• Must maintain high levels of cleanliness and follow health and safety requirements.
• Strong ability to handle customer complaints effectively and courteously.
• Ability to present a professional appearance following the dress code.

Responsibilities

• Welcome customers and deliver outstanding customer service.
• Clear tables and replenish stations according to procedures.
• Maintain stock levels and ensure cleanliness throughout.

Skills

Exceptional customer service

Excellent product knowledge (food/beverage)

Ability to work in a fast-paced environment

Team player

Strong communication skills

Job description

Full-time • Front of House • 0 Hours per week •

Searcysare looking for a Hospitality Assistant,to work in our prestigious venue116 Pall Mall - Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As a Hospitality Assistant you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venue
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.

Job Type: 0 hour contract

Salary: £13.85 hourly(plus Tronc after probation)

Responsibilities:

• Welcome customers on arrival, greeting them on a friendly and hospitable manner
• Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
• Abide by company policies and departmental procedures/trainings
• Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
• Clear table, set up room and replenish stations according to department procedures and manager instructions
• Follow departmental procedures when carrying out opening/closing duties
• Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
• Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
• Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
• Present in professional appearance and according to provided dress code.
• Excellent product knowledge (food/beverage)
• Takes the initiative
• Supportive / Team player
• Excellent customer care skills

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk