Homeless Support Worker

Action Together; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in Manchester is seeking a Support Worker to provide person-centered assistance to individuals overcoming homelessness. This role entails developing tailored support plans, engaging with external services, and ensuring residents' well-being. The ideal candidate will possess strong communication and problem-solving skills, along with a compassionate approach to support. Employee benefits include a casual dress code, company pension, and mental health support. The position requires a full UK driving license and may require flexible working hours.

Benefits

Casual dress

Company pension

Free parking

On-site parking

Private dental insurance

Private medical insurance

Mental health support

Qualifications

• Ability to communicate effectively and sensitively with clients and partners.
• Empathy and active listening to build trust with diverse individuals.
• Manage a caseload, prioritise tasks, and meet deadlines under pressure.
• Proactively resolve issues, particularly in crisis situations.
• Maintain accurate, timely, and confidential records.

Responsibilities

• Develop and review personalized support plans with service users.
• Support residents in improving their mental and physical health.
• Engage with external agencies to signpost clients to relevant services.
• Monitor service users’ financial contributions and access to benefits.
• Conduct health and safety checks and adhere to compliance standards.

Skills

Communication

Interpersonal Skills

Organisation

Problem Solving

Record Keeping

IT Skills

Education

GCSE English and Maths at grade A–C (or equivalent)

Trauma-Informed Approach Training

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

SSG provides temporary and supported accommodation for men aged 18+ who are experiencing homelessness and rough sleeping in Manchester. Our mission is to support individuals to rebuild their lives, improve their well‑being, and transition into sustainable, independent housing.

Job Description

As a Support Worker, you will play a vital role in delivering person-centered support to individuals to overcome the issues that led to their homelessness. Working closely with the Senior Support Worker, you will manage a caseload and develop tailored support plans that address each client’s unique needs, with a strong emphasis on housing, health, and independence.

You will also assist with the day-to-day management of supported accommodation, ensuring a safe, supportive environment and acting as the first point of contact during your shift.

Key Responsibilities

• Develop, implement, and regularly review personalised support plans in collaboration with service users.
• Support residents in improving their mental and physical health, life skills, and readiness for independent living.
• Engage with external agencies to signpost clients to relevant services including mental health, substance misuse, benefits, and tenancy support.
• Monitor and support service users’ personal financial contributions and maximise their access to benefits (e.g. Universal Credit, Housing Benefit).
• Identify and address housing management issues in collaboration with the wider team.
• Conduct regular health and safety checks and ensure adherence to SSG’s policies and procedures.
• Maintain accurate, confidential case records using internal systems.
• Provide general administrative support to Senior Support Workers and Service Managers as needed.
• Report daily activities and developments to the Senior Support Worker.
• Ensure all work is compliant with GDPR and SSG’s standards, policies, and safeguarding protocols.
• Represent SSG positively, delivering excellent customer service to residents, visitors, and partner organisations.

Person Specification

Communication - Ability to communicate effectively and sensitively with clients, colleagues, and partner agencies, both verbally and in writing.

Interpersonal Skills - Empathy, active listening, and the ability to build trust and rapport with individuals from diverse backgrounds.

Organisation - Able to manage a caseload, prioritise tasks, and meet deadlines under pressure.

Problem Solving - Ability to think creatively and proactively resolve issues, particularly in crisis situations.

Record Keeping - Competent in maintaining accurate, timely, and confidential records.

IT Skills - Proficient in using Microsoft Office (Word, Outlook, Excel) and case management systems.

Accountability - To work within and comply to SSG Policies & Procedures.

Essential Qualifications & Experience

Education - GCSE English and Maths at grade A–C (or equivalent).

Safeguarding - Understanding of adult and child safeguarding principles and procedures.

Additional Qualifications - Trauma‑Informed Approach Training.

Knowledge - Understanding of welfare benefits, and local homelessness services.

Complex Needs - Experience supporting people with dual diagnosis, offending behaviour, or multiple disadvantage.

Approaches - Familiarity with impact assessments, harm reduction, and motivational interviewing.

Driving - Full UK driving licence and access to a vehicle.

Personal Attributes:

Empathetic - Passionate about improving people’s lives and well‑being.

Resilient - Emotionally robust, calm under pressure, and able to cope with setbacks or distressing situations.

Flexible - Willing to work varied hours and respond to changing client needs.

Non‑judgmental - Open‑minded and respectful of all individuals regardless of background or circumstances.

Team Player - Works collaboratively and contributes positively to team culture.

Additional Information

• An enhanced DBS check is required for this role.
• Occasional out-of-hours work may be necessary, depending on client needs.
• Closing Date: Monday 5th January 2026 at 12:00pm.
• Contact Name: Leah Burgess‑Smith.
• Contact Information: [e-mail].
• Employee Benefits: Casual dress, Company pension, Free parking, On‑site parking, Private dental insurance, Private medical insurance, Mental health support.
• Working Pattern Details: Monday‑Friday, 10am‑6pm with one 8am‑4pm shift, with flexibility required when necessary.
• Would You Consider A Job Share For The Role?: Yes.