Homeless Assistant

Cardiff Council; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Cardiff is seeking a Homeless Assistant to manage administrative tasks associated with prison leavers. The role involves processing applications, liaising with various agencies, and creating homelessness cases. Candidates must demonstrate strong team-working abilities and provide high-quality customer service. This is a full-time temporary position until December 2026, suitable for job share. There are no CVs accepted; applications must be made in the prescribed format.

Qualifications

• Ability to manage administrative tasks effectively.
• Strong communication skills for liaising with various stakeholders.
• Experience in customer service or social work is advantageous.

Responsibilities

• Manage administrative tasks related to prison leavers.
• Process Prison Link applications and create homelessness cases.
• Liaise with Probation and Forward Trust officers.

Skills

Team-working skills

High-quality customer service

Methodical approach

Job description

Housing Options provide assistance, and the Council's corporate duty to help clients who are homeless or under threat of becoming homeless. The service provides assistance to often vulnerable people when they are at greatest need.

About the job

The Homeless Assistant will be required to manage administrative tasks related to prison leavers, including processing Prison Link applications, liaising with Probation and Forward Trust officers to obtain missing or additional information, and creating homelessness cases to support Prison Link officers.

What We Are Looking For From You

The post holder will need to have team-working skills, will be required to provide high-quality customer service and be able to apply a methodical approach to their work.

This post is temporary until 1st December 2026.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need to read in order to complete your application.

• Job Category Housing
• Department Housing & Communities
• Working Pattern/Contract Type Full Time Temporary