Home Specialist

Neptune; York; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading home retail company in York is looking for a warm Home Specialist to join their showroom team. This part-time role offers 16 hours per week primarily on weekends. The ideal candidate will excel at providing exceptional customer service, promoting products, and maintaining a beautifully presented space. Benefits include a competitive salary, generous holiday allowance, and discounts on products.

Benefits

Competitive salary

Generous holiday allowance

Life assurance

Gym membership

Employee discounts

Paid volunteer days

Qualifications

• Experience in a customer-facing role with a service-first mindset.
• Confidence using Outlook and other digital tools.
• A love for interiors and good eye for colour and texture.

Responsibilities

• Greet customers with a warm welcome and offer refreshments.
• Listen to customer needs and share product knowledge.
• Handle sales, orders and queries accurately.
• Update customers on orders and resolve queries.
• Support design appointments and keep the store well-presented.
• Help with marketing and in-store events.

Skills

Customer service experience

Communication skills

Organisational skills

Eye for interiors

Job description

Overview

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. We are looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in York on a 3-month fixed-term, part-time basis working 16 hours per week on weekends.

You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

What Youll Be Doing

• Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and a keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
• Promote our whole-home concept, including kitchen design consultations.
• Help shape our collections by feeding back popular product trends and customer requests.
• Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.

A Little About You

You're someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You'll bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You'll also be organised with a proactive approach, always looking for ways to go the extra mile. It's also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days a week, so it's important that you have the flexibility to work during the week and weekends too.

What Benefits We Can Offer You

• Competitive salary
• Generous holiday allowance
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

About Neptune

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard. Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. We are known for our kitchens and refined, design-led aesthetic, with a commitment to craft and quality. We make things we’re proud of, designed to last a lifetime.