Hire Monitor Claims Handler: Customer Focus, Leicester

Hastingsdirectsmartmiles; Leicester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A rapidly growing digital insurance provider in Leicester is seeking a Hire Monitor Claims Handler to support customers involved in non-fault accidents. The role involves providing vehicle repair and hire solutions while ensuring an excellent customer experience. Salary starts at £26,500 with opportunities for progression to £27,500 within 12 months. Ideal candidates should possess strong customer service skills and resilience, with comfort in navigating IT systems. This position offers a dynamic and flexible work environment.

Benefits

Salary progression opportunities

Dynamic work environment

Focus on personal development

Qualifications

• Experience in a similar environment is preferred.
• Comfort with navigating multiple IT systems.
• Demonstrated ability in providing excellent customer experiences.

Responsibilities

• Provide vehicle repair and car hire solutions to non-fault parties.
• Support Hastings Direct customers during accident claims.
• Learn legal liability basics and negotiate customer losses.

Skills

Customer service skills

Objection handling

Resilience

IT systems navigation

Job description

A rapidly growing digital insurance provider in Leicester is seeking a Hire Monitor Claims Handler to support customers involved in non-fault accidents. The role involves providing vehicle repair and hire solutions while ensuring an excellent customer experience. Salary starts at £26,500 with opportunities for progression to £27,500 within 12 months. Ideal candidates should possess strong customer service skills and resilience, with comfort in navigating IT systems. This position offers a dynamic and flexible work environment.