Hire Controller

PQS Survey Ltd; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction equipment supplier in Leeds is seeking a Hire Controller to manage customer enquiries and quotes. The ideal candidate should excel in communication and computer skills, thrive in a dynamic environment, and present a professional image. This role offers training and potential for progression, with a standard work schedule of Monday to Friday, 7:30 AM to 4:30 PM.

Benefits

Free parking

Pension

Training

Qualifications

• Previous experience in the hire industry is highly advantageous.
• Dynamic and adaptable to changing environments.
• Strong customer service orientation.

Responsibilities

• Handle customer enquiries via phone and email regarding deliveries and hire rates.
• Draw up quotes for customers.
• Book equipment onto a bespoke system.
• Resolve customer issues at the trade counter.
• Manage cash and card payments.
• Plan delivery driver routes.

Skills

Excellent telephone manner and communication skills

Good all round computer skills

Ability to work in a fast paced environment

Presentable and professional appearance

Tools

Excel

Internal hire system

Job description

We are excited to introduce a new opportunity with PQS Survey Ltd, a national leader in construction equipment supply. With a strong commitment to exceeding customer expectations, PQS has grown year on year, boasting high customer retention and continued investment in top-tier staff and equipment.

We’re now looking to welcome an additionalHire Controllerto our busy Leeds depot. This is a fast-paced customer service role, where you’ll handle enquiries over the phone, at the trade counter, and through email. If you’re organised, communicative, and thrive in a dynamic environment, this could be the perfect fit!

Salary Band:Dependant on Experience

Hours:7.30-4.30pm Mon-Fri

Other benefits:Free parking, pension, training.

Reporting to the Depot Manager you will be responsible for the following:

• Dealing with customer enquiries via telephone and email in relation to delivery times, hire rates, collections and exchanges etc.
• Drawing up quotes for customers
• Booking equipment onto a bespoke system
• Dealing with customers face to face on the trade counter, resolving issues and prioritising customer requests
• Using excel & internal hire system
• Managing customers’ expectations in line with the companies’ ‘customer first’ policy
• Taking cash and card payments
• Delivery driver route planning
• Inter-department liaison to ensure best practice

Our ideal Hire Controller will have the following skills and experience:

• Excellent telephone manner and communication skills
• Good all round computer skills
• To be able to work in a fast paced, and often changing, environment
• Presentable, professional appearance to represent PQS at front of house

Previous experience of working in the hire industry is highly advantageous. This role comes with full training (a mix of on the job and certified training where required) and the potential for progression.

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