Hire Controller

Northampton Business Directory; Rushden; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading hire service provider in Rushden is seeking a Hire Controller to manage the full hire process for plant and equipment. The ideal candidate will possess a basic knowledge of heavy plant equipment and strong communication skills to effectively liaise with customers and team members. This role involves preparing quotes, managing schedules, and ensuring timely deliveries, all while demonstrating exceptional attention to detail in a fast-paced environment.

Qualifications

• Basic knowledge of heavy plant and equipment is essential.
• Strong teamwork skills and excellent communication abilities are crucial.
• Ability to work under tight deadlines with attention to detail.

Responsibilities

• Manage the full hire and off-hire process for plant and equipment.
• Advise on pricing and prepare accurate quotes for customers.
• Liaise daily with service and transport for timely deliveries.

Skills

Strong teamwork

Communication skills

Attention to detail

Organisational skills

Education

Basic knowledge of heavy plant and equipment

Job description

Hire Controller

Location: Rushden

Salary: to £37,000

Reporting to: Depot Manager

Hours: 7:30am – 5:30pmnehmer (30-minute lunch break)

Purpose of the Role

To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and_PENDING coordination between departments.

Key Responsibilities

Customer & Hire Management

• Manage the full hire and off-hire process for plant and equipment.
• Advise Hire Negotiators on pricing and specification details.
• Prepare and issue accurate quotes for every customer enquiry.
• Proactively follow up on quotes and support the sales team in securing business.
• Build strong relationships with customers through regular communication and occasional site visits.

Operational Coordination

• Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance.
• Manage all recharges accurately and in line with company procedures.
• Produce and maintain Hire Desk Revenue Reports and Customer Reports.
• Respond promptly to any hire-related customer queries, ensuring a professional resolution.

What You’ll Bring

• A schedules, driven, and organiser approach.
• Strong teamwork and communication skills.
• Exceptional attention to detail and the ability to work do tight deadlines.
• Confidence in managing multiple priorities in a fast-paced environment.

Qualifications & Experience

• Basic knowledge of heavy plant and equipment (essential).
• Computer literacy – training will be provided on internal systems.
• Previous experience in a hireWRITE, logistics, or construction support role would be an advantage.