Hire Controller

MEP Hire; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tool hire business in Leicester is seeking a Hire Controller to join their operational branch team. The role focuses on delivering exceptional customer service, maximising hire and sales revenue, and ensuring the safe loading of vehicles. Candidates should have a strong customer service background, effective communication skills, and a valid driving licence. This permanent, full-time position offers competitive salary and various employee perks including annual leave, discounts, and development opportunities.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Free Tool Hire

Life Assurance cover

Share save scheme

Cycle to work scheme

Gym discounts

Health Shield discounts

Qualifications

• Experience in delivering excellent customer service.
• Awareness of the importance of service delivery.
• Ability to influence and empathise with customers.

Responsibilities

• Be the first point of contact for customers.
• Maximise hire and sales revenue.
• Ensure vehicles are loaded safely.

Skills

Customer service

Commercial awareness

Effective communication

Attention to detail

IT skills

Knowledge of local area

Valid driving licence

Knowledge of hire industry

Knowledge of equipment

Job description

# Hire Controller## Job IntroductionOur Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.**Key Responsibilities*** Be the first point of contact for customers over the counter & on the telephone* Maximise hire and sales revenue* Cover deliveries and collections when essential to business demands* Ensure vehicle are always loaded safely and in line with company procedures* Responsible for appropriate branch presentation* Carry out daily compliance and H&S checks, as directed* Assist and attend stock takes as required**What We’re Looking For*** Proven experience of delivering excellent customer service* Commercial mind-set and aware of importance of service delivery* Effective communicator with ability to influence and empathise* Good attention to detail and IT skills* Knowledge of local area* Valid driving licence* Knowledge of hire industry desirable but not essential* Knowledge of equipment desirable not essential**What We Can Offer You*** Competitive salary* Salary sacrifice pension* 25 days annual leave, plus bank holidays* Additional holiday purchase scheme* Free Tool Hire* Life Assurance cover 3x salary* Share save scheme* Eye care vouchers* Recommend a friend scheme* Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required* Cycle to work scheme* Long service recognition* My Vp discounts – a variety of discounts and rewards on thousands of well-known brands* Discounts on HP products* EE mobile contract discount offers* Gym discounts* Health Shield (discounted premiums on health care cash plan)* Regit Assist 24/7 accident helpline – free joiningBrandon Hire Station is the leading provider of tool and equipment hire in the UK.Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.The following content displays a map of the job's location.| OpenStreetMap contributors### Hire Controller* **Salary** Competitive* **Frequency** Annual* **Job Reference** vpplc/TP/362/1508* **Contract Type** Permanent (Full-Time)* **Working Hours** 40* **Closing Date** 23 January, 2026* **Job Category** Depot/Branch* **Business Unit** Brandon Hire Station* **Location** Leicester, South Wigston, United Kingdom* **Posted on** 18 December, 2025