Heritage Site Manager – Seasonal Lead

English Heritage Ltd; Middleham; On-site; GBP 28,000; Full time

Job summary

A leading heritage charity is seeking a passionate Middleham Castle Manager to enhance visitor experiences. This full-time, permanent role involves leading a team, ensuring high customer service standards while managing operations and engaging with the local community. Candidates should possess excellent organizational and interpersonal skills. The role includes working weekends and a variable schedule, with significant responsibilities during open seasons from March to October.

Benefits

Opportunities for career progression

Free access to English Heritage sites

25% discount in shops and cafes

25 days' holiday plus Bank Holidays

Matched pension contributions up to 10%

Qualifications

• Experience in providing excellent customer service within a leisure and tourism environment.
• Strong staff supervisory skills needed.
• Exceptional organizational skills required.
• Must be a confident communicator with strong interpersonal skills.

Responsibilities

• Manage operations to ensure an engaging visitor experience.
• Inspire and coach the team to excel.
• Ensure cleanliness and safety of site and facilities.
• Engage with local community events.

Skills

Customer service

Staff supervision

Organizational skills

Interpersonal communication

Job description

A leading heritage charity is seeking a passionate Middleham Castle Manager to enhance visitor experiences. This full-time, permanent role involves leading a team, ensuring high customer service standards while managing operations and engaging with the local community. Candidates should possess excellent organizational and interpersonal skills. The role includes working weekends and a variable schedule, with significant responsibilities during open seasons from March to October.