Helpdesk Pro: Client Support & Scheduling

Parr Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Facilities Management Company based in Belfast is seeking a Helpdesk Administrator to act as a first point of contact for client requests. Responsibilities include logging and allocating jobs, updating client portals, and coordinating with engineers and subcontractors. The ideal candidate should possess strong communication skills, IT literacy in Microsoft Office 365, and experience in a similar role. This position offers a competitive salary and benefits, perfect for individuals committed to service excellence.

Benefits

Competitive salary

Benefits commensurate with experience

Qualifications

• 1+ year in a helpdesk, administration, scheduling, or customer service role.
• Strong IT literacy, including Microsoft Office 365.
• Excellent telephone and written communication skills.

Responsibilities

• Updating client portals with relevant paperwork and notes.
• Logging jobs from emails and telephone calls into the system.
• Allocating engineers and subcontractors as per company policies.

Skills

Customer service skills

IT literacy (Microsoft Office 365)

Communication skills

Organizational skills

Problem-solving skills

Education

GCSEs including English and Maths

Further education or FM/administration qualifications

Tools

Joblogic (CAFM)

MS Office 365

Job description

A Facilities Management Company based in Belfast is seeking a Helpdesk Administrator to act as a first point of contact for client requests. Responsibilities include logging and allocating jobs, updating client portals, and coordinating with engineers and subcontractors. The ideal candidate should possess strong communication skills, IT literacy in Microsoft Office 365, and experience in a similar role. This position offers a competitive salary and benefits, perfect for individuals committed to service excellence.