Hearing Wellness Advisor - Solihull

Sonova Group; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hearing care provider in Solihull is seeking a passionate Hearing Wellness Advisor. In this entry-level role, you’ll perform hearing screenings, assist with hearing-aid maintenance, and deliver consultations to customers. With on-the-job training, you will gain valuable experience and progress towards a clinical audiology career. The role offers a supportive environment with tailored training, and the chance to make a real difference in people's lives through better hearing.

Benefits

Exclusive discounts on products

Free hearing aids for employees

Pension scheme

Generous annual leave

Flexible benefit options

Qualifications

• Willingness to learn and engage in training programs.
• Excellent communication skills for customer interaction.
• Ability to perform basic hearing tests and assessments.

Responsibilities

• Perform hearing screenings and identify hearing health needs.
• Assist with hearing-aid maintenance and fitting adjustments.
• Deliver clear, personable customer consultations.

Skills

Customer consultations

Hearing screenings

Hearing-aid maintenance

Problem-solving

Job description

Hearing Wellness Advisor - Solihull

Begin your career in audiology as a Hearing Wellness Advisor at Boots Hearingcare. This role offers a gateway to a clinical audiology career through on‑the‑job training, practical experience, and supported progression.

About Us

At Boots Hearingcare, we provide tailored hearing solutions through expert assessments, fittings, and dedicated after‑care. We empower customers to make informed choices and support them throughout their hearing journey.

About the Role

As a Hearing Wellness Advisor, you will:

• Perform hearing screenings and identify hearing health needs.
• Assist with hearing‑aid maintenance and fitting adjustments.
• Deliver clear, personable customer consultations and recommend appropriate hearing solutions.
• Support Boots’ mission by engaging customers and fostering a welcoming environment.

Benefits at Boots Hearingcare

• Boots Discount Card: exclusive discounts on products at Boots stores.
• Free hearing aids for employees.
• Free Flu Vaccine and discounted family coverage.
• Pension Scheme – comprehensive pension with salary sacrifice options.
• Flexible Benefit Box to tailor benefits to your needs.
• Life Assurance Cover – peace of mind.
• Long Service Awards recognised for dedication.
• Generous Annual Leave – 25 days base, up to 30 days + bank holidays.
• Telus – confidential support network.

Training & Career Progression – Your Path to a Future in Audiology

Boots Hearingcare offers a fully funded, structured training program delivered at our Academy in Llandudno, covering audiology knowledge, customer interaction and specialist procedures.

• Gain practical experience working alongside experienced audiologists.
• Develop expertise in hearing screenings, customer consultations and hearing‑aid maintenance.
• Learn how to confidently discuss hearing health, ear‑care products and treatment pathways with customers.

Specialist Skills & Advanced Hearing Services

• Progress into specialist training, such as wax removal (micro suction).
• Learn advanced hearing technology and tailor solutions for diverse needs.

Your Career Path

• Progress into clinical audiology roles and work towards formal qualifications.
• Advance to a Hearing Care Specialist with greater responsibilities.
• Potential to become an Hearing‑Aid Audiologist (HAA) with further training.
• Become an integral part of Boots Hearingcare’s future, supporting our mission to improve lives through better hearing.

We provide the training — you bring the passion for helping people hear better!

A Workplace Where Everyone Belongs

Boots Hearingcare is committed to nurturing talent, supporting diversity, and fostering collaboration. We give equal opportunity to all and value the growth of each team member.

“We Care, We drive innovation, We strive for excellence, We build the best team.”

Sonova is an equal opportunity employer.

We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.