Healthcare SaaS Community Lead: Growth & Impact

Entrepreneur First; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A fast-growing healthcare technology company located in London is seeking a Community Lead to enhance user engagement and build a scalable community ecosystem across the NHS. This critical role involves creating impactful resources from clinical insights and collaborating with various teams. Ideal candidates will have experience in community strategy within SaaS or healthcare, exceptional communication skills, and a data-driven approach. This position offers a competitive salary between £65,000 and £85,000, with additional share options and a hybrid work arrangement.

Benefits

Flexible benefits provider

Enhanced parental leave policy

Free healthy breakfasts and snacks

Qualifications

• Experience in community strategy within SaaS, tech or healthcare.
• Ability to understand clinical behaviours and translate them into community priorities.
• Experience building frameworks for engagement and structured workflows.
• Exceptional skills in creating user-led content from peer conversations.
• Using analytics to assess community health and refine strategies.

Responsibilities

• Build and deliver a strategic community ecosystem for the NHS.
• Create processes that transform discussions into impactful resources.
• Evaluate and shape the infrastructure for community growth across settings.

Skills

Community strategy experience

User insight capabilities

Programme design and scaling

Content and communication skills

Data-driven decision making

Cross-functional collaboration

Adaptability and growth mindset

Job description

A fast-growing healthcare technology company located in London is seeking a Community Lead to enhance user engagement and build a scalable community ecosystem across the NHS. This critical role involves creating impactful resources from clinical insights and collaborating with various teams. Ideal candidates will have experience in community strategy within SaaS or healthcare, exceptional communication skills, and a data-driven approach. This position offers a competitive salary between £65,000 and £85,000, with additional share options and a hybrid work arrangement.