Head of Operations

Fresh Direct Group; Tonbridge and Malling; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading UK food business is seeking a Head of Operations in Tonbridge and Malling. In this role, you will ensure excellence in customer service while managing team engagement and site performance. Experience in leading large supply chain operations, coaching teams, and building strong relationships is essential. The company values diversity and inclusiveness, offering a range of benefits including a pension scheme and training opportunities.

Benefits

Generous holiday

Pension scheme

Family-friendly flexibility

Ongoing training

Discounts on products

Qualifications

• Experience in planning resources and managing costs effectively.
• Ability to coach teams to drive performance.
• Demonstrated track record in improving customer and colleague experience.

Responsibilities

• Deliver excellence in customer service and operational performance.
• Shape and drive engagement plans for the team.
• Create a safe and efficient working environment.

Skills

Coaching and mentoring teams

Strong relationship-building

Financial skills

Results-focused collaboration

Job description

Competitive package plus car allowance and bonus

When you join KFF, you’ll become part of a top UK food business. You’ll also become part of Sysco GB – the world's leading foodservice company. We’re growing across the country and aiming to be the absolute best in our industry. So join us in Aylesford as Head of Operations and take your career to the next level.

A satisfying role

Put simply, your focus will be to deliver excellence for our customers, our business and everyone around you. Accountable for everything from team engagement and site performance to efficiency and budgets, you’ll shape plans that drive change and develop the team. You’ll actively create a safe and efficient working environment where colleagues feel included and can do their jobs brilliantly. Crucially, you’ll also drive the performance of leaders across the warehouse and transport operations.

What you bring to the mix

Having successfully led a large, fast-paced supply chain or logistics operation before, you’ve got everything needed to thrive in this role:

• experience in planning resources and managing costs, service and safety through others
• the ability to coach and mentor teams to drive performance and achieve shared goals
• a results-focused and collaborative approach
• a track record of creating plans that improve the experience of customers and colleagues
• strong relationship-building and financial skills.

Bags of benefits

We take care of our people. On our team, you’ll be able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training. You’ll get fantastic discounts on our delicious products too.

At kff everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at kff and we recognise that kff can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.