Head of Design Operations — Hybrid Leadership

Lloyds Bank plc; Manchester; Hybrid; GBP 104,000 - 124,000; Full time

Job summary

A UK-based banking institution is seeking a Head of Design Operations to lead design quality and drive a customer-centric culture. This role involves establishing cohesive design practices and collaborating with various stakeholders to enhance the user experience across all touchpoints. Applicants should have over 5 years of design operations leadership experience in large organizations. The position offers a hybrid work model and a generous benefits package, including a pension contribution and well-being initiatives.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday, with bank holidays on top

Discounted shopping benefits

Qualifications

• 5+ years of scaled design operations leadership experience.
• Ability to navigate large organisations’ platforms, channels, and codebases.
• Experience building and leading multi-disciplinary teams in an agile environment.
• Advocate for accessibility and inclusivity in design and code.

Responsibilities

• Establish and evolve a centre of design delivery.
• Drive leadership understanding and organisational capability.
• Build a world-class design practice within the Group.
• Ensure effective reuse of design assets.

Skills

Leadership

Design Delivery Expertise

Design Systems

Measurement

Credibility

Drive

Problem-solving

Influence

Digital & Tech

Job description

A UK-based banking institution is seeking a Head of Design Operations to lead design quality and drive a customer-centric culture. This role involves establishing cohesive design practices and collaborating with various stakeholders to enhance the user experience across all touchpoints. Applicants should have over 5 years of design operations leadership experience in large organizations. The position offers a hybrid work model and a generous benefits package, including a pension contribution and well-being initiatives.