Head of Content Design The UK's largest ever health research programme

Theinsideout; Greater London; Hybrid; GBP 85,000 - 105,000; Full time

Job summary

A major health research organization is seeking a Head of Content Design to lead the quality and accessibility of all participant and researcher facing content across digital products. You will work closely with various teams to shape design strategy and ensure content is clear, safe, and effective. The role requires expertise in content design within regulated environments and leadership experience. This organization offers competitive benefits including a substantial pension scheme and flexible working arrangements.

Benefits

Salary from £85,000

Generous Pension Scheme - employer contributions up to 12%

30 Days Holiday pro rata + Bank Holidays

Enhanced Parental Leave

Cycle to Work Scheme

Home & Tech Savings

£1,000 Employee Referral Bonus

Wellbeing Support

Flexible and remote working arrangements

A Great Place to Work

Qualifications

• Experience in coaching content designers in product/service environments.
• Proven experience in structured content and behaviourally-informed content design.
• Familiarity with behaviour-change frameworks or qualitative/quantitative research.

Responsibilities

• Lead content designers working across participant journeys.
• Act as senior authority for content clarity and safety.
• Build and support a high-performing team of Content Designers.

Skills

Experience in content design within a regulated environment

Expertise in plain-language communication

Strong understanding of accessibility (WCAG)

Proven ability to partner with Product, Design, Engineering, Science, Clinical

Job description

Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.

We are hiring a Head of Content Design to lead the quality, clarity and safety of all participant and researcher facing content across our digital products and services.

As Head of Content Design, you’ll set the vision, standards and ways of working for content design across Our Future Health. You’ll ensure content is accessible, clinically safe, behaviourally effective and aligned with ethical and regulatory requirements, while still being clear, human and easy to use.

Your role will encompass:

Content Design Leadership

Partner with other leaders to shape design strategy and strengthen user-centred design practice across the organisation; set content design principles, standards and patterns that enable high-quality, inclusive and coherent user experiences across digital and service journeys.

Content Design & Delivery

Lead content designers working across participant journeys, researcher products and service communications, delivering accessible, user-tested and behaviourally informed content.

Governance, Quality & Risk

Act as senior authority for product and service content where clarity, safety or risk are concerned.

Cross-functional Collaboration

Ensure content designers are embedded in the right teams from discovery through delivery, contributing to service blueprints and end-to-end journeys.

Leadership & Capability Building

Build, lead and support a high performing team of Content Designers; play an active role in the design leadership group to advance Our Future Health’s design maturity.

Requirements

Essential

• Experience in content design within a regulated environment.
• Expertise in plain-language communication, information architecture, structured content, and behaviourally-informed content design.
• Strong understanding of accessibility (WCAG), health literacy, cognitive load, and ethical design.
• Experience leading and coaching content designers in product/service environments.
• Proven ability to partner with Product, Design, Engineering, Science, Clinical, Comms and Marketing.
• Experience crafting content design ways of working and processes in collaboration with stakeholders across an organisation.
• Familiarity with behaviour-change frameworks or qualitative/quantitative research.

Desirable

• Experience working with MHRA, SaMD/AIaMD guidance, or other regulated approval frameworks.
• Experience in creating content for consent, risk communication, medical results or clinical pathways.
• Experience navigating brand vs product clarity tensions at scale.

Let’s prevent disease together.

Closing date for applications: 18th January.

We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early.

Benefits

• Salary from £85,000.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee
• Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.

If you do require any reasonable adjustments, please email us at [e-mail]