Head of Client Success & Growth

Theretailinsights; City of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading retail platform in London seeks a Customer Account Manager to lead the client success team and drive operational excellence. The ideal candidate will have over 5 years of leadership experience in a dynamic setting. Responsibilities include mentoring the team, focusing on client success, and improving cross-departmental processes. The role offers competitive compensation and a vibrant, growth-oriented culture.

Benefits

Market-competitive compensation

Travel opportunity for international conferences

Unlimited growth potential

Qualifications

• 5+ years of leadership experience in a high-growth environment.
• Strong project-management and process-creation skills.
• Experience in client success/business operations.

Responsibilities

• Manage, grow and mentor the client success team.
• Focus on customer success and enabling growth.
• Implement best people-management practices.
• Harmonise cross-departmental processes.

Skills

Leadership experience

Project management

Analytical skills

Client success

Commercial acumen

People management

Job description

A leading retail platform in London seeks a Customer Account Manager to lead the client success team and drive operational excellence. The ideal candidate will have over 5 years of leadership experience in a dynamic setting. Responsibilities include mentoring the team, focusing on client success, and improving cross-departmental processes. The role offers competitive compensation and a vibrant, growth-oriented culture.