Head of Client and Customer Engagement

GMA Consulting Ltd.; Reading; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading consulting firm is seeking a Head of Client and Customer Engagement to manage relationships and deliver projects effectively. The ideal candidate will have a strong background in leading Enterprise Software deployments, with essential skills in solution architecting and project management. This role is full-time and based in Berkshire, offering a hybrid working model.

Qualifications

• Proven track record of leading deployments of Enterprise Software Solutions.
• Strong selling and account development skills.
• Experience with solution architecting.

Responsibilities

• Responsible for managing client relationships and project delivery.
• Lead a small team of Engagement and Project Managers.
• Ensure high quality and timely delivery of services.

Skills

Client relationship management

Solution architecting

Project management

Sales and account development

Job description

Head of Client, Customer Engagement

Join to apply for the Head of Client and Customer Engagement role at GMA Consulting.

Location: Berkshire (hybrid).

To apply, please send your CV to Martin Warner. We will get back to you as soon as possible.

Responsibilities:

• Influential in acquiring new customers, responsible for selling and managing services and solution delivery projects; supporting pre‑sales, architecting solutions and managing projects.
• Taking ownership of relationships between client stakeholders and the solution design & delivery teams.
• Establishing a true understanding of each client’s business processes and needs, during the pre‑sales cycle or in up‑sell phases for existing clients.
• Selling additional licences and value‑add professional services consulting to existing customers.
• Leading and inspiring strong, multi‑located, multi‑skilled teams in the sale and delivery of solutions & services to deadline and budget.
• Areas covered include CRM, Finance, HCM, Talent Development, Payroll, LMS, ERP, DW, BI, e‑Commerce and systems integration.
• Delivery of tangible benefits by employing best practices in pre‑sales and solution design.
• Ensuring product and services delivered are timely, high quality, fit for purpose and offer measurable gains by satisfying key needs.
• Analysing project goals, creating a plan to achieve them.
• Responsible for managing scope, schedule and cost across client implementations.
• Leading a small team of Engagement and Project Managers.
• Establishing and adhering to defined delivery roadmaps.
• Analyzing projects in detail to identify risks, gaps and shortfalls.
• Quality control and ongoing measurement of project progress.
• Monitoring areas that could be improved upon.
• Maintaining a vigilant and ongoing overview of current and proposed project spend.
• Stakeholder and customer management, including assertiveness when required.
• Ongoing improvement of all areas of project delivery and rollout.
• Building a narrative.
• In‑depth client engagement on an ongoing basis.
• Successfully negotiating pushback.
• Providing an ongoing and readily accessible point of escalation.
• Budget responsibility at all stages of the project lifecycle.

Qualifications

Proven track record of leading deployments of Enterprise Software Solutions in a client environment, with a passion for delivering real business value to customers. Strong selling, account development and solution‑architecting skills are essential.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting