Head Housekeeper

WGC Limited; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading hotel services company in Edinburgh is seeking a Head Housekeeper to lead the housekeeping team. You will ensure high standards of service, manage day-to-day operations, and drive guest satisfaction. The ideal candidate will have previous housekeeping experience and strong leadership skills. This position offers a competitive salary and extensive training budgets for career development.

Benefits

Life Insurance

Discounted hotels and flights

28 days holiday

Employee Assistance Programme

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver a consistent level of service.
• Strong communication skills and team leadership.

Responsibilities

• Support the team in daily housekeeping operations.
• Manage team performance and training.
• Ensure compliance with Health and Safety policies.
• Analyze guest data for resource planning.

Skills

Team management

Guest satisfaction improvement

Productivity and efficiency analysis

Health and Safety compliance

Job description

Overview

Ibis Styles Edinburgh St Andrews Sq, 19 St Andrews Square, Edinburgh, EH2 1AU

Rate: £35000 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

About the employer

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Equal opportunity

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Sponsored Links

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829

WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215