Guest Services Specialist: Warm Check-In & Bar Host

Heeton Concept Hotel; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Guest Services Assistant in Leeds, UK. In this role, you will create memorable experiences for guests by managing check-ins, serving food, and providing local insights. Candidates must have excellent customer service skills and speak fluent English. The position offers various employee benefits including service-based annual leave and career development opportunities. Ideal for someone passionate about hospitality and guest satisfaction.

Benefits

Service-based annual leave (up to 5 extra days)

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance and Income Protection schemes

Voluntary benefits including Cycle to Work

Career development opportunities

Access to employee recognition & reward scheme

Retention bonus on completion of service

On-site parking

Qualifications

• Hospitality experience preferred.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, and upselling opportunities.
• Serve food and drinks in the bar and restaurant.

Skills

Excellent customer service skills

Fluent English

Job description

A leading hotel chain is seeking a Guest Services Assistant in Leeds, UK. In this role, you will create memorable experiences for guests by managing check-ins, serving food, and providing local insights. Candidates must have excellent customer service skills and speak fluent English. The position offers various employee benefits including service-based annual leave and career development opportunities. Ideal for someone passionate about hospitality and guest satisfaction.