Guest Services Representative

Jones Lang LaSalle Incorporated; England; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading global real estate services provider is seeking a Guest Services Representative in Surrey, BC. In this role, you will create exceptional customer experiences and manage guest service functions within a shopping centre. The ideal candidate should have a high school diploma, strong customer service skills, and the ability to work in fast-paced environments. This part-time role offers an estimated compensation between 18.00 and 18.85 CAD per hour.

Qualifications

• Strong desire to provide excellent customer service with a positive attitude.
• Ability to effectively communicate with diverse groups.
• Capability to work in fast-paced environments while multitasking.

Responsibilities

• Create exceptional customer experiences in the shopping centre.
• Manage guest service functions and build retailer relationships.
• Operated the Guest Services Desk, including selling gift cards.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Guest Services Representative page is loaded## Guest Services Representativeremote type: On-sitelocations: Surrey, BCtime type: Part timeposted on: Opublikowano dzisiajjob requisition id: REQ484622**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Guest Services Representative – JLL****What this job involves:** As a Guest Services Representative, you will be the face of our shopping centre, creating exceptional customer experiences that drive satisfaction and loyalty. This role involves managing all guest service functions, building strong retailer relationships, and ensuring seamless daily operations. You will contribute to JLL's business objectives by enhancing the shopping centre's reputation through outstanding service delivery and proactive customer engagement that supports tenant success and visitor retention.**What your day-to-day will look like:*** Maintain comprehensive knowledge of shopping centre services, amenities, stores, and promotional activities to provide accurate information to guests* Proactively engage with shoppers and retailers to create memorable interactions and deliver excellent customer service* Operate the Guest Services Desk, including selling gift cards and managing store financial programs* Provide directions, answer questions, and offer personalized store suggestions based on shopper needs and current merchandise knowledge* Develop and maintain strong relationships with retailers while educating them about centre services and programs* Assist in developing and executing existing and new Guest Services programs and promotional events* Support Guest Services Representative training initiatives and participate in special projects as assigned**Required Qualifications:*** High school diploma or equivalent education* Strong desire to provide excellent customer service with a positive, "can do" attitude* Ability to effectively communicate with diverse groups including shoppers, retailers, management, and service providers* Capability to work in fast-paced environments while multitasking and maintaining high professionalism* Excellent written, oral communication, and active listening skills* Conflict resolution and management abilities* Computer proficiency in Microsoft Word and Excel**Preferred Qualifications:*** Previous customer service experience in retail or hospitality environment* Knowledge of shopping centre operations and retail industry practices* Experience with point-of-sale systems and financial transaction processing* Familiarity with crisis management procedures and emergency protocols* Event coordination or promotional marketing experience**Estimated compensation for this position:**18.00 – 18.85 CAD per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**On-site –Surrey, BCIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .