Guest Services Assistant

Holland & Barrett; Rookley Green, Bembridge, Filey, Tremayne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic holiday company in the UK seeks an enthusiastic Guest Services Team Member. You will be responsible for welcoming guests, managing check-ins, and resolving issues to ensure a memorable holiday experience. Candidates should possess strong supervisory and customer service skills, along with the ability to work flexibly, including evenings and weekends. This role offers exciting opportunities for personal growth and various employee perks.

Benefits

Discounts on holidays

On Park Discounts

Awards and Recognition

Qualifications

• Experience in the hospitality sector preferred.
• Ability to multitask and work in a team.

Responsibilities

• Assist with the running of the Guest Services department.
• Meet and greet guests, check them in, and make holiday bookings.
• Resolve guest complaints to ensure satisfaction.
• Liaise with colleagues to maintain excellent service.

Skills

Exceptional supervisory skills

Customer service skills

Organisation skills

Problem-solving abilities

Job description

Location: The Lakes Rookley, Isle of Wight

Hours: Variable seasonal contract - some evenings & weekends required

Salary: £12.21 per hour

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will assist the Guest Services Manager and help with the smooth running of the department.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk.

What you’ll be doing

Reporting to the Guest Services Manager you will be assisting with the running of the Guest Services department. This includes:

• Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
• Resolving their complaints so that they walk away with a smile
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be one of the first point of contact for all our Holiday Home Owners

One more thing… holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need

We are looking for someone with exceptional supervisory and customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

• A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
• Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role and a great opportunity to develop your career. And we look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!