Guest Relations and Marketing Coordinator

Linton Collection; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury self-catering accommodation provider in Edinburgh is seeking a Guest Relations and Marketing Coordinator. This full-time role involves managing guest experiences, developing marketing campaigns, and overseeing social media platforms. Ideal candidates should have prior experience in the hotel or apartment industry and possess strong communication and organisational skills. The position requires a flexible approach to working hours, including evenings and weekends as necessary. Competitive salary based on experience.

Qualifications

• Previous experience in hotel or apartments industry is required.
• On-call flexibility for phone cover 3 out of 7 mornings.
• Evening and weekend work as required.

Responsibilities

• Manage bookings and guest information.
• Organise and create add-ons and packages.
• Develop and implement marketing campaigns.
• Manage and update websites and social media platforms.
• Track and report marketing performance metrics.

Skills

Positive, hands on approach

Ability to work well under pressure

Strong written and verbal communication skills

Familiarity with social media platforms

Basic knowledge of SEO

Creative mindset

Organised and ability to prioritise

Team player

Experience with graphic design tools

Job description

We are looking for a Guest Relations and Marketing Coordinator to join our team at Linton Collection. We are luxury self-catering apartments based in the Old Town of Edinburgh.

This is an onsite, full time position working 5 out of 7 days and weekend work will be required as necessary. We are a small team so a flexible approach is essential and a personable candidate is required.

Previous experience in hotel or apartments industry is required.

JOB SPECIFICATION

• Manage bookings and guest information
• Managing guest expectations – onsite guest support
• Organising/creating add-ons and packages – upselling
• Managing guest complaints onsite
• PMS system knowledge
• Communicate and coordinate guest requests

Maintenance

• Basic overview – simple maintenance repairs over holiday cover
• Basic H&S knowledge
• Knowledge of general apartment workings – troubleshooting and basic knowledge of how to fix.

• Developing and implementing marketing campaigns
• Manage and update websites and social media platforms
• Coordinate email marketing campaigns and promotional materials
• Support brand consistency across all marketing communications
• Track and report marketing performance metrics (social media, website traffic, campaign results)
• Photo/videography skills for shoots, video content, and promotional events
• Image/video editing skills for social media and/or promotional material
• Advertising knowledge
• Support public relations efforts, including press releases and local partnerships

• On-call flexibility - phone cover 3 out of 7 mornings.
• Evening and weekend work as required
• Holiday cover as required
• Working hours will be 10am - 6pm

SKILLS

• Positive, hands on approach and able to use own initiative
• Ability to work well under pressure
• Strong written and verbal communication skills
• Familiarity with social media platforms and digital marketing tools
• Basic knowledge of SEO, email marketing, and analytics
• Creative mindset with attention to detail
• Organised and ability to prioritise
• Other tasks as required
• Team player
• Experience with graphic design tools (e.g., Canva, Adobe Creative Suite)
• Competitive but dependent on experience.

Please submit your CV with cover letter stating salary expectations.