Guest & Owner Experience Supervisor - Hoburne Bashley

Hoburne Ltd; New Milton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday park group in New Milton is seeking a Guest & Owner Experience Supervisor. This permanent role offers 37.5 hours per week and requires flexibility in shifts. Responsibilities include maintaining records for bookings, assisting guests, and resolving account balances. Ideal candidates will have experience in hospitality, strong communication skills, and proficiency in Microsoft Office. Join a supportive team and enjoy various benefits.

Benefits

Competitive pay

50% off Food and Drink

Free membership at Golf Parks

33 working days holiday

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes such as invoicing and payments.
• Strong multitasking abilities with attention to detail.

Responsibilities

• Update and maintain accurate records for bookings and financial transactions.
• Process Private Let and Leisure Passes efficiently.
• Greet and assist guests with check-ins and inquiries.

Skills

Strong communication skills

Organisational abilities

Experience in hospitality

Microsoft Office proficiency

Job description

Hoburne Bashley are looking for a Guest & Owner Experience Supervisor to join their team

Benefits

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

Key Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

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