Guest & Owner Experience Supervisor – Guest Services Lead

Crane Valley; Paignton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A holiday park in the UK is seeking a Guest & Owner Experience Supervisor. In this role, you will manage reception operations, maintain owner accounts, handle aftersales processes, and support sales while ensuring exceptional service standards. The ideal candidate should have experience in hospitality, strong communication skills, and proficiency in Microsoft Office. This permanent role requires shift flexibility, including evenings and weekends.

Benefits

Competitive pay

Employee benefits platform

Discounts on holidays

33 working days holiday

Free membership at leisure facilities

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes, such as invoicing and payments.

Responsibilities

• Update and maintain records for bookings and owner accounts.
• Process Private Let and Leisure Passes efficiently.
• Assist owners with post-sale queries and coordinate aftersales services.
• Greet and assist guests with check-ins and inquiries.

Skills

Strong communication skills

Organisational skills

Multitasking abilities

Proficient in Microsoft Office

Job description

A holiday park in the UK is seeking a Guest & Owner Experience Supervisor. In this role, you will manage reception operations, maintain owner accounts, handle aftersales processes, and support sales while ensuring exceptional service standards. The ideal candidate should have experience in hospitality, strong communication skills, and proficiency in Microsoft Office. This permanent role requires shift flexibility, including evenings and weekends.