Guest & Owner Experience Lead (Maternity Cover)

Crane Valley; Christchurch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A holiday park company in the United Kingdom is seeking a Guest and Owner Experience Manager on a fixed-term contract. This role involves overseeing guest and owner interactions to ensure exceptional service and operational excellence. The successful candidate will manage reception, aftersales, and owner accounts, providing tailored itineraries. The position offers 37.5 hours per week, requiring variable hours including weekends and Bank Holidays. Competitive pay and various benefits are included.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Access to Employee Assistance Programme (EAP)

Qualifications

• Experience in managing guest and owner interactions.
• Ability to work variable hours including weekends and Bank Holidays.

Responsibilities

• Oversee all guest and owner interactions to ensure seamless experiences.
• Manage reception, aftersales, owner accounts, and complaints.
• Maintain operational excellence and maximize revenue opportunities.

Skills

Strong administrative capabilities

Customer-first approach

Job description

A holiday park company in the United Kingdom is seeking a Guest and Owner Experience Manager on a fixed-term contract. This role involves overseeing guest and owner interactions to ensure exceptional service and operational excellence. The successful candidate will manage reception, aftersales, and owner accounts, providing tailored itineraries. The position offers 37.5 hours per week, requiring variable hours including weekends and Bank Holidays. Competitive pay and various benefits are included.