Guest Experience Supervisor

Dalata Hotel Group; Bristol; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hotel group in the United Kingdom is seeking a Guest Experience Supervisor to enhance guest satisfaction and drive excellent standards. You will manage feedback across departments, encourage positive reviews, and lead corrective actions. The ideal candidate will have experience in a hospitality setting, be organised, and possess excellent interpersonal skills. This role offers various benefits including development opportunities and a performance-related bonus plan.

Benefits

50% Off F&B in all properties

€/£60 employee rate on rooms

30% off Friends & Family rate

Pension access

Performance-related bonus plan

Development Opportunities

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Staff Appreciation Initiatives

Qualifications

• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English and computer literacy.

Responsibilities

• Ensure guest satisfaction proactively and reactively.
• Encourage satisfied guests to leave positive reviews.
• Gather complaints from various platforms for resolution.
• Perform daily checks on feedback sheets.
• Communicate necessary training to department heads.

Skills

Hospitality industry standards

Customer-oriented attitude

Organisational skills

Time management skills

Proficiency in English

Outgoing personality

Job description

Guest Experience Supervisor

Are you a dynamic worker with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Supervisor who is eager to take ownership, elevate standards, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of the guest journey and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata hotel
• 30% off Friends & Family rate
• Pension access (Ask your HR Manager for local pension information)
• Performance-related bonus plan
• Development Opportunities through our Dalata Academy to support your career journey
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities

• Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B.
• Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
• Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
• Check the Optimus sheet daily.
• Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.

What You Will Need

• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English.
• Computer literacy.
• A customer-oriented and professional attitude.
• An outgoing personality
• Excellent organisational and time management skills.

About us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.