Guest Experience Leader, Front of House

Cairn Group; Dunfermline; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hospitality company in Dunfermline is seeking a Front of House Manager to lead their team and deliver exceptional guest experiences. The role involves managing operations at the reception, mentoring staff, and ensuring service excellence. We're looking for a candidate with strong leadership, customer relations skills, and the ability to handle challenges proactively. Join us and grow your career in a supportive environment with numerous benefits.

Benefits

Service Excellence Bonus

Real-time pay tracking with Wagestream

Discounted hotel stays

50% off food and drinks

Exclusive wellness offers

Retail and fun discounts

Career development programs

Superstar Awards for outstanding employees

Long-Service Awards with extra leave

Referral bonuses

24/7 Employee Assistance Programme

Pension Scheme

Year-round incentives

Bereavement Leave

Qualifications

• Experience in developing and leading a team.
• Ability to resolve challenges proactively and ensure guest satisfaction.
• Communication skills through various means.

Responsibilities

• Manage all aspects of Front of House for a memorable guest experience.
• Lead and mentor the team to ensure smooth operations.
• Delegate tasks and set performance goals for team members.

Skills

Excellent leadership skills

Interpersonal and customer relations skills

Strong communication skills

Flexible and adaptable

High attention to detail

Job description

A prominent hospitality company in Dunfermline is seeking a Front of House Manager to lead their team and deliver exceptional guest experiences. The role involves managing operations at the reception, mentoring staff, and ensuring service excellence. We're looking for a candidate with strong leadership, customer relations skills, and the ability to handle challenges proactively. Join us and grow your career in a supportive environment with numerous benefits.