Guest Experience Lead — Pub Operations

Endeavour Group; Blackburn; On-site; GBP 30,000 - 35,000; Full time

Job summary

A hospitality company in Blackburn, England, is seeking an Assistant Manager to engage with locals and ensure smooth pub operations. The ideal candidate will thrive in a fast-paced environment, possess excellent customer service skills, and be hands-on with physical tasks. Responsibilities include supporting management, leading shifts, and creating great experiences for guests. This role offers growth opportunities within the ALH Hotels network and various employee discounts.

Benefits

Exclusive discounts for ALH Hotels and brands

Wellbeing support services

Career growth opportunities

Qualifications

• Hands-on role requiring physical tasks including manual handling.
• Experience in bar, bistro, or gaming room preferred.
• Supervisory experience desired.

Responsibilities

• Support the Publican in running the pub smoothly.
• Engage with locals and build relationships.
• Manage shifts effectively and ensure excellent service.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Education

Current RSA, RSG Modules and Victorian Gaming Licence

Job description

A hospitality company in Blackburn, England, is seeking an Assistant Manager to engage with locals and ensure smooth pub operations. The ideal candidate will thrive in a fast-paced environment, possess excellent customer service skills, and be hands-on with physical tasks. Responsibilities include supporting management, leading shifts, and creating great experiences for guests. This role offers growth opportunities within the ALH Hotels network and various employee discounts.