Guest Experience Lead (GEL)

McHire; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known fast food franchise in the United Kingdom is seeking a Guest Experience Leader. In this role, you will create feel-good moments for customers by assisting them during their experience and ensuring their satisfaction. The position offers flexible hours and benefits including medical coverage, 401k matching, and educational assistance. Ideal candidates must demonstrate excellent customer service and communication skills, with a desire to contribute positively to the team.

Benefits

Flexible Work Schedule

401k Plan with potential 4% match

Free Employee Meals

Tuition Assistance

Qualifications

• Ability to greet and communicate effectively with guests.
• Willingness to assist customers with ordering kiosks.
• Strong desire to ensure customer satisfaction.

Responsibilities

• Create feel-good moments for customers daily.
• Assist guests with their orders and needs.
• Provide feedback and communicate concerns to restaurant team.

Skills

Customer service

Communication

Team collaboration

Education

High School Diploma or equivalent

Job description

# Guest Experience Lead (GEL)* English## Job DescriptionAlong with a **very** competitive wage we also offer competitive benefits that include:* Anniversary Pay for all Crew Members* Individual and Team Incentives* Flexible Work Schedule* 401k Plan with potential 4% match* Free Employee Meals* Manager Vacation Policy* Hourly Premium Pay Opportunity* McBucks Recognition Program* AFLAC Daily Living Insurance* Earn a High School Diploma through Archways* Archways College Tuition Assistance**Description:**McDonald's Works for Me.I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.We are committed to being America's best first job. Let's talk. Make your move!**See a day in the life of a Guest Experience Lead at McDonald's****Requirements:**We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm. The Guest Experience Leader gets to create feel-good moments everyday with customers by:• Greeting guests and communicating with them while ordering• Offering help with using the ordering kiosks• Offering assistance to those in need of some extra hands• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else• Ensuring kids receive a kid treat• Handling any concerns• Communicating with the restaurant team to provide feedback and recommendations**Additional Info:**A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:• Competitive pay• Medical, dental and vision coverage• 401k with matching contributions• Paid time off equal to 2% of gross earnings• Unpaid Leaves of Absence• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language• Discount programs• Free meals / meal discountsThis job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.