Guest Experience Lead

Coppa Club; Maidenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant dining establishment in Maidenhead is seeking a motivated Supervisor to enhance guest experiences and lead a dynamic team. The ideal candidate will deliver exceptional customer service, manage operational support, and assist in team training. With a passion for hospitality and strong problem-solving skills, you will play a key role in ensuring operational excellence and guest satisfaction. Join us in creating memorable dining experiences for our guests.

Benefits

Referral scheme of up to £2000

WageStream

50% discount on food and soft drinks

Long service rewards

Discounted room rates at hotels

50% off Private Event Space hires

Health & Wellbeing Support

Mental Health & Legal Guidance

Financial Support & Advice

Access to a wide range of discounts

Access to Enrichment Days & Events Calendar

Apprenticeship Programmes tailored to YOU

Qualifications

• A passion for delivering exceptional customer service and ensuring guest satisfaction.
• Excellent teamwork and collaboration skills, with the ability to work effectively with colleagues at all levels.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Ability to lead by example and motivate team members to achieve goals.
• Strong problem-solving skills and the ability to make sound decisions under pressure.

Responsibilities

• Ensure exceptional guest experiences through attentive service and personalized interactions.
• Supervise and support team members, providing guidance and assistance as needed.
• Assist in day-to-day operations, including opening and closing procedures, cash handling, and resolving guest inquiries.
• Support in training initiatives to enhance team skills and performance.
• Maintain high standards of cleanliness, hygiene, and presentation throughout the restaurant.
• Liaise with management and other departments to ensure smooth operations and efficient communication.

Skills

Customer Focus

Team Player

Adaptability

Leadership

Problem-Solving

Job description

A vibrant dining establishment in Maidenhead is seeking a motivated Supervisor to enhance guest experiences and lead a dynamic team. The ideal candidate will deliver exceptional customer service, manage operational support, and assist in team training. With a passion for hospitality and strong problem-solving skills, you will play a key role in ensuring operational excellence and guest satisfaction. Join us in creating memorable dining experiences for our guests.