Guest Experience Host — Zoo Gift Shop & Coffee Lounge

Colchester Zoo Ltd; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local zoo and recreational facility in Colchester is seeking a Retail Team member to provide an excellent visitor experience in The Outpost Gift Shop and Coffee Lounge. Responsibilities include assisting customers, managing payments, and maintaining product displays. Candidates should possess strong attention to detail and the ability to thrive in a fast-paced environment. This full-time position includes various benefits such as free zoo visits and staff discounts, making it a rewarding opportunity for those interested in retail.

Benefits

Free Zoo visits

Free onsite parking

Staff events

Discounts on Animal Adoptions, Zoo Passes and Animal Experiences

Discounts in the Outpost Gift Shop

Discounts in food outlets

28 days annual leave (incl. Bank Holidays)

Competitive hourly rate

Regular training

Qualifications

• Previous experience within the retail industry is desirable but not required.
• Full training will be provided.
• Ability to work both within a team and individually.

Responsibilities

• Contribute to the daily operations and tasks in the shop.
• Welcome customers warmly as they enter the shop.
• Assist customers with any enquiries.
• Handle customer payments using cash registers.
• Keep up to date with promotions and pricing.
• Display product lines to maximize sales.
• Help ensure store hygiene and cleanliness.
• Assist with the operation of the Coffee Lounge.

Skills

Attention to detail

Ability to work under pressure

Teamwork

Customer service

Job description

A local zoo and recreational facility in Colchester is seeking a Retail Team member to provide an excellent visitor experience in The Outpost Gift Shop and Coffee Lounge. Responsibilities include assisting customers, managing payments, and maintaining product displays. Candidates should possess strong attention to detail and the ability to thrive in a fast-paced environment. This full-time position includes various benefits such as free zoo visits and staff discounts, making it a rewarding opportunity for those interested in retail.