Guest Experience Coordinator – Front Desk

Hilton Worldwide, Inc.; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prestigious hotel in Greater London is seeking a Front Office Receptionist to provide exceptional reception services. This role is vital in creating a positive first impression for guests and ensuring a smooth check-in and check-out experience. Candidates should have a high school diploma and previous experience in customer service. The position offers personal development opportunities and a chance to grow within a leading hospitality brand.

Benefits

Smart uniform provided

Free healthy meals when on duty

Employee Travel Program discounts

Holiday: 28 days, increasing to 33

Discounted dental and health cover

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills and a positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Provide an exceptional reception experience for guests.
• Handle guest queries efficiently and positively.
• Comply with hotel security and health regulations.

Skills

Customer service

Communication

Teamwork

IT proficiency

Education

High school certificate or equivalent

Job description

A prestigious hotel in Greater London is seeking a Front Office Receptionist to provide exceptional reception services. This role is vital in creating a positive first impression for guests and ensuring a smooth check-in and check-out experience. Candidates should have a high school diploma and previous experience in customer service. The position offers personal development opportunities and a chance to grow within a leading hospitality brand.