Guest Experience Associate - Hospitality & Events

Kew Green Group; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in Chester is looking for a Guest Service Assistant to enhance the guest experience. This role involves providing exceptional service at reception and in various guest-facing areas such as food and beverage. Ideal candidates are friendly, motivated, and passionate about hospitality, with strong communication skills. The position includes career development through apprenticeships, discounts, and free gym access. Apply early to seize this fantastic opportunity in the hospitality field.

Benefits

Career development through fully funded apprenticeships

Discounts on hotel stays and major retailers

Free use of gyms, pools, and leisure facilities

24/7 access to wellbeing support

Qualifications

• Genuine passion for people and hospitality.
• Experience in hospitality is appreciated but not essential.

Responsibilities

• Deliver excellent service across all guest-facing areas.
• Support with check in/out, food and drink service.
• Build genuine relationships with guests.
• Maintain cleanliness across guest areas.
• Help meet brand standards through outstanding service.

Skills

Strong communication skills

Team collaboration

Proactive approach

Comfortable using technology

Tools

MS Office and similar tools

Job description

A leading hotel management company in Chester is looking for a Guest Service Assistant to enhance the guest experience. This role involves providing exceptional service at reception and in various guest-facing areas such as food and beverage. Ideal candidates are friendly, motivated, and passionate about hospitality, with strong communication skills. The position includes career development through apprenticeships, discounts, and free gym access. Apply early to seize this fantastic opportunity in the hospitality field.